I bought my wife a gift basket from Purple Bow for Christmas. Due to the issues with the USPS it had not arrived several days after Christmas even though it had plenty of time to arrive. I contacted Purple Bow and spoke with the owner. Kara was very pleasant and very helpful. She apologized profusely for the gift not making it on time even though it was not her fault! She also promptly shipped a replacement. This one also took about a week even though it was shipped second day air.... My wife loved the contents of the box. It was the kitchen gift box and it contained many useful very high quality items. About a week later we also finally received the original order! I contacted Kara again and told her we were so pleased with the original gift set that we would also pay for this one and gift it to someone special in the future. I will do business again with Kara and Purple Bow. A very satisfied custmomer.